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jamessoh

Those lucky few who got the Nike+ Sports Band, give your comments!

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Just got the Nike+ Sportsband yesterday. For all of you who are having problems uploading your runs to the Nike+ website, I suspect that, like me, you are on Singnet Broadband...

For some reason, Singnet likes to block certain upload traffic. I've seen this happen before for my Logitech Harmony universal remote. You can try using an alternative internet connection, e.g. StarHub or Mobile Broadband (via USB connection), the latter which worked for me. Also, depending on the program, you can also try using an alternative proxy as a work-around.

In any case, I doubt this is something wrong with your Nike+ kit or your internet browser (affects both Firefox and MSIE). I suggest each of you start complaining to Singnet about this and hopefully, someone will notice! I really dread dealing with Singnet customer service... urgh

FWIW, I never had problems uploading my runs using Apple Nike+, which uploads via iTunes. The Nike+ site itself can be slow at times but the uploading should work independently of the website. i.e. your browser didn't need to be logged on for uploads to work.

Cheers.

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Hi Sacha, thanks for your help. Could i know how much would it differ? I mean in terms of distance/speed?Your help is appreciated! Have a nice day!

Hi just checking, is the sensor very small. Because I just bought a new pair of running shoes so I don't wish to change it yet. But I like to buy e sportsband too. From what I see from the thread, it is meant for nike plus shoes. If say I stick it directly on the insole will it hurt when I run? I mean I dunno how it looks like so I like to check. Thanks for any positive answers! Cheers!

Check out Nikeplus.com for more details.

But in a nutshell, NikePlus sensor fits into a pocket in the left nikeplus enabled shoes. it will be very uncomfortable to put under any other insole cos it will not be flush to the sole of the foot.

Alternative is to get a sensor clip from Apple store or running lab, this allows you to use the nikeplus system but limits the accuracy you can achieve.

Hope this helps.

Cheers,

Sacha

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Just got the Nike+ Sportsband yesterday. For all of you who are having problems uploading your runs to the Nike+ website, I suspect that, like me, you are on Singnet Broadband...

For some reason, Singnet likes to block certain upload traffic. I've seen this happen before for my Logitech Harmony universal remote. You can try using an alternative internet connection, e.g. StarHub or Mobile Broadband (via USB connection), the latter which worked for me. Also, depending on the program, you can also try using an alternative proxy as a work-around.

I confirm that I use Starhub at home.

One way for those with problem is to try and bring your notebook (ok, troublesome) to one of those place with Wireless@SG, e.g. McDonalds and try the upload.

Cheers

James

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u better calibrated your watch...or else u will run further than others... :whistle:

i don't think it makes any difference to brokie :Tounge:

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I confirm that I use Starhub at home.

Ok, so it Starhub is another cuplrit too. Maybe I shouldn't be surprised as they are the only Singapore ISP who has the dubious honor of traffic shaping and labelled a Bad ISP.

And for those of you who are new to using non-Nike shoes for the Nike+ system, I recommend you try the Maware sportsuit.

spaceball.gif

http://www.marware.com/PRODUCTS?id=305

http://www.marware.com/PRODUCTS/Cases-for-...or-3G-iPod-nano

I've used both this and the SwitchEasy RunAway holder and find the Maware more comfortable, more secure, easier to put on/remove & less obtrusive.

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Sorry, I meant I use Starhub and I've no problem with upload of my runs.

james, no wonder you have no problem uploading your runs.

but the strange thing is, I've managed to upload 6 runs before I encounter this problem.

Sacha is also using starhub.

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Sorry, I meant I use Starhub and I've no problem with upload of my runs.

james, no wonder you have no problem uploading your runs.

but the strange thing is, I've managed to upload 6 runs before I encounter this problem.

Sacha is also using starhub.

Managed to upload e 6 runs I've clocked so far at Vivo using e Nike Store's computer

Thanks to Sacha. Apparently his laptop using wireless@sg cant transfer also

Hmmm... weird problem... lemme try uploading using my desktop which is up running again n see if it works

Else lik Sacha say gotta try other ISPs or connection like wireless@sg for the time being

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Sorry, I meant I use Starhub and I've no problem with upload of my runs.

james, no wonder you have no problem uploading your runs.

but the strange thing is, I've managed to upload 6 runs before I encounter this problem.

Sacha is also using starhub.

Managed to upload e 6 runs I've clocked so far at Vivo using e Nike Store's computer

Thanks to Sacha. Apparently his laptop using wireless@sg cant transfer also

Hmmm... weird problem... lemme try uploading using my desktop which is up running again n see if it works

Else lik Sacha say gotta try other ISPs or connection like wireless@sg for the time being

cfred, we cannot rely on sacha to upload our runs leh. so are you on singnet too? I know raven is. I am. so i think we should bring this up to singnet?

I must repeat what i posted earlier : I've managed to upload 6 runs before I encounter this problem.

so cfred, how do you feel after seeing your runs?

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Sorry, I meant I use Starhub and I've no problem with upload of my runs.

james, no wonder you have no problem uploading your runs.

but the strange thing is, I've managed to upload 6 runs before I encounter this problem.

Sacha is also using starhub.

Managed to upload e 6 runs I've clocked so far at Vivo using e Nike Store's computer

Thanks to Sacha. Apparently his laptop using wireless@sg cant transfer also

Hmmm... weird problem... lemme try uploading using my desktop which is up running again n see if it works

Else lik Sacha say gotta try other ISPs or connection like wireless@sg for the time being

cfred, we cannot rely on sacha to upload our runs leh. so are you on singnet too? I know raven is. I am. so i think we should bring this up to singnet?

I must repeat what i posted earlier : I've managed to upload 6 runs before I encounter this problem.

so cfred, how do you feel after seeing your runs?

He suggested trying to use other networks if really cant upload for the time being

I dun think singnet will entertain our request honestly but Sacha did say Nike will bring it up with singnet

to find if the cause is really a singnet server issue anot. That will take some time

E exact cause is yet to be pin-pointed so..

Will try my desktop to see if using a cabled connection will work on my home network once i installed nike+ on it

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So far very happy with new toy . Once calibrated to my 'slow pace' it has been very accurate . I often run the same route and it has been spot on so far . For upload here in HK I found no problem , quick and easy . My only problem now is that I am weighed down with too much technology and I am afraid when it rains I will have a short circuit :-)

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I used my sister's pc to upload my runs today. YEAH!!! It worked! She is a starhub-er! all my runs were uploaded already! YEAH! confirmed is Singnet problem!

but har, she is using dial-up still and i almost died waiting for the utility to be downloaded.... and for any page to be loaded.... i yawned and yawned till tears almost rolled down my cheeks!

oh yes, i called singnet 2 nights ago and the operator told me to do some changes to the LAN setting. sigh.... problem persists.

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I used my sister's pc to upload my runs today. YEAH!!! It worked! She is a starhub-er! all my runs were uploaded already! YEAH! confirmed is Singnet problem!

but har, she is using dial-up still and i almost died waiting for the utility to be downloaded.... and for any page to be loaded.... i yawned and yawned till tears almost rolled down my cheeks!

oh yes, i called singnet 2 nights ago and the operator told me to do some changes to the LAN setting. sigh.... problem persists.

star-hubbers in demand on my list =p

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oh yes, i called singnet 2 nights ago and the operator told me to do some changes to the LAN setting. sigh.... problem persists.

Unfortunately, most customer service operators lack the true competency to deal with this kind of issue. So unless it's a known issue with a proven solution or workaround, they will usually simply regurgitate whatever they have in their internal troubleshooting manual or database, wasting your time in an act of pure futility

I rec'd the following e-mail today

From: Nikesg@nikeupdates.com.sg

To: (removed)

Date: Thu, 22 May 2008 20:06:52 +1000

Subject: <ADV> Nike+ Sportsband Upload Issue

Dear NikePlus Users,

Nike Singapore is aware of an uploading problem that some of you may be experiencing.

Upon placing the NikePlus Sportsband Link into the USB port, the following message pops up and end with an, "unable to connect" script, indicating no internet connection.

We have traced the problem and realized that mostly, Singnet ISP users are affected by this. This could be due to a firewall from the ISP provider; Nike Singapore is working closely with SingTel to resolve this issue and asks for your kind patience in this matter.

The good news is, you are still able to upload your run data in Singapore. The upload can be easily performed on a separate ISP provider like Starhub.

If you have anymore questions and problems, please feel free to drop us a line at…(customer service email) or follow this link to NikePlus.com FAQ’s and posts your comments there.

Thank you and Regards,

Sacha Khoh

Nike Singapore

Nike Product Specialist.

Although I'd commend Sacha for putting the word out, I don't know who is worse here. On one hand, Singnet has proven again that they can be real anal retentive pricks when it comes to filtering their traffice (Nike+ Sportsband and Logitech Harmony are not the only examples). On the other hand, it is also unacceptable on Nike Singapore's part that they can launch and sell an internet-enabled device that hasn't been test with one of the (if not the) largest ISP in Singapore.

"The upload can be easily performed on a separate ISP provider like Starhub."

[sarcasm] Yeah, I'm sure most Singnet broadband customers also have a spare Starhub broadband subscription account... [/sarcasm]

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Greets!

I am having the same problem with my Nike Sportsband. I found this thread searching google and thought I'd post my information about it.

I am using Windows Vista and have tried everything Nike has suggested (their first tier of support is pretty pathetic). Supposedly I will be getting a call back from a real IT person. I have installed the software on another (Windows XP) machine in the same office, using the same internet connection, and it works perfectly, but on my laptop it hangs at "Connecting to Service".

I have tried disbaling windows firewall, setting my network to private, etc. I would like to know what port the software talks through to make sure this machine is allowing traffic to/and from it, but the support at Nike has no idea what a network port is.

Also, I am not sure if their software is written in flash, java, or some other language where the version of that software installed on your machine might come into play.

I know you guys have said that certain ISP's may be the culprit, but because I have used the same ISP, behind the same router and it works on one machine and not on the other the ISP theory becomes a bit less likely.

Hope we get a solution to this soon.

-GK

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oh yes, i called singnet 2 nights ago and the operator told me to do some changes to the LAN setting. sigh.... problem persists.

Unfortunately, most customer service operators lack the true competency to deal with this kind of issue. So unless it's a known issue with a proven solution or workaround, they will usually simply regurgitate whatever they have in their internal troubleshooting manual or database, wasting your time in an act of pure futility

I rec'd the following e-mail today

From: Nikesg@nikeupdates.com.sg

To: (removed)

Date: Thu, 22 May 2008 20:06:52 +1000

Subject: <ADV> Nike+ Sportsband Upload Issue

Dear NikePlus Users,

Nike Singapore is aware of an uploading problem that some of you may be experiencing.

Upon placing the NikePlus Sportsband Link into the USB port, the following message pops up and end with an, "unable to connect" script, indicating no internet connection.

We have traced the problem and realized that mostly, Singnet ISP users are affected by this. This could be due to a firewall from the ISP provider; Nike Singapore is working closely with SingTel to resolve this issue and asks for your kind patience in this matter.

The good news is, you are still able to upload your run data in Singapore. The upload can be easily performed on a separate ISP provider like Starhub.

If you have anymore questions and problems, please feel free to drop us a line at…(customer service email) or follow this link to NikePlus.com FAQ’s and posts your comments there.

Thank you and Regards,

Sacha Khoh

Nike Singapore

Nike Product Specialist.

Although I'd commend Sacha for putting the word out, I don't know who is worse here. On one hand, Singnet has proven again that they can be real anal retentive pricks when it comes to filtering their traffice (Nike+ Sportsband and Logitech Harmony are not the only examples). On the other hand, it is also unacceptable on Nike Singapore's part that they can launch and sell an internet-enabled device that hasn't been test with one of the (if not the) largest ISP in Singapore.

"The upload can be easily performed on a separate ISP provider like Starhub."

[sarcasm] Yeah, I'm sure most Singnet broadband customers also have a spare Starhub broadband subscription account... [/sarcasm]

Well said i second what you've said. All Nike shops should put up a warning "Non Singnet Users ONLY!!!" on all those sports band boxes. Hopefully Singnet really does something about this (which i doubt they will). I for one have no access to Starhub connection or Wireless.sg access.

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I am using Windows Vista... I have installed the software on another (Windows XP) machine in the same office, using the same internet connection, and it works perfectly, but on my laptop it hangs at "Connecting to Service".

...

I have tried disbaling windows firewall, setting my network to private, etc. I would like to know what port the software talks through to make sure this machine is allowing traffic to/and from it, but the support at Nike has no idea what a network port is.

...

I know you guys have said that certain ISP's may be the culprit, but because I have used the same ISP, behind the same router and it works on one machine and not on the other the ISP theory becomes a bit less likely.

Are you on Singnet broadband? Are you on a consumer or commercial connection? There are differences. Not everything from Singnet/Singtel is equally screwed up. I can upload using Singtel mobile broadband on the same machine but not Singnet broadband. Your experience may simply mean different networking/security settings between your Vista and XP machines. FWIW, I'm on Windows XP and have problems uploading from the Nike+ Sportsband, but NOT Nike+ iPod (via iTunes), using a Singnet 512K DSL broadband plan.

If you want to take the router out of the picture, try a direct PC connection to the modem, sans router. Alternatively, you can place your PC's IP address into the router's DMZ. Those who are keen can also try alternative proxies. No guarantees but this was how I worked around my Logitech Harmony issue. Anyway, no one should be subjected to all these troubleshooting. I suggest you just find another connection until Nike & Singnet can figure out how to stop screwing their customers.

Enough said. The only reason I (signed up and) posted here is because like you, I was Googling for help and came across this thread, for which the title should now read "Those UNLUCKY few who got the Nike+ Sports Band and are on Singnet Broadband". Cheers.

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I am using Windows Vista... I have installed the software on another (Windows XP) machine in the same office, using the same internet connection, and it works perfectly, but on my laptop it hangs at "Connecting to Service".

...

I have tried disbaling windows firewall, setting my network to private, etc. I would like to know what port the software talks through to make sure this machine is allowing traffic to/and from it, but the support at Nike has no idea what a network port is.

...

I know you guys have said that certain ISP's may be the culprit, but because I have used the same ISP, behind the same router and it works on one machine and not on the other the ISP theory becomes a bit less likely.

Are you on Singnet broadband? Are you on a consumer or commercial connection?

Enough said. The only reason I (signed up and) posted here is because like you, I was Googling for help and came across this thread, for which the title should now read "Those UNLUCKY few who got the Nike+ Sports Band and are on Singnet Broadband". Cheers.

I am on comcast cable broadband, and like I said before, I have two machines (one XP and one Vista) connected to the same internet service through the same router. The XP install works fine, the Vista doesn't. I do computer repair for a living, so I have tried all the obvious (including but not limited to adding program to firewall exceptions, then just disabling firewall, updating java/flash runtimes in case their software uses either, etc) and still can't figure it out. I just know in my situation it has nothing to do with the ISP (or it would fail on both machines). I wish I knew which port they were using to communicate on, perhaps I could add that to the firewall exceptions as well (but shouldn't matter since it is turned off anyway)... ugh...

-GK

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I am using Windows Vista... I have installed the software on another (Windows XP) machine in the same office, using the same internet connection, and it works perfectly, but on my laptop it hangs at "Connecting to Service".

...

I have tried disbaling windows firewall, setting my network to private, etc. I would like to know what port the software talks through to make sure this machine is allowing traffic to/and from it, but the support at Nike has no idea what a network port is.

...

I know you guys have said that certain ISP's may be the culprit, but because I have used the same ISP, behind the same router and it works on one machine and not on the other the ISP theory becomes a bit less likely.

Are you on Singnet broadband? Are you on a consumer or commercial connection?

Enough said. The only reason I (signed up and) posted here is because like you, I was Googling for help and came across this thread, for which the title should now read "Those UNLUCKY few who got the Nike+ Sports Band and are on Singnet Broadband". Cheers.

I am on comcast cable broadband, and like I said before, I have two machines (one XP and one Vista) connected to the same internet service through the same router. The XP install works fine, the Vista doesn't. I do computer repair for a living, so I have tried all the obvious (including but not limited to adding program to firewall exceptions, then just disabling firewall, updating java/flash runtimes in case their software uses either, etc) and still can't figure it out. I just know in my situation it has nothing to do with the ISP (or it would fail on both machines). I wish I knew which port they were using to communicate on, perhaps I could add that to the firewall exceptions as well (but shouldn't matter since it is turned off anyway)... ugh...

-GK

which port ar? I hope this helps : 8080.... i am not joking.

...just in case you think i just hamtum 4 digits.... i am really not joking... singnet operator told me this.... but guess what? it didn't work either!

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which port ar? I hope this helps : 8080.... i am not joking.

...just in case you think i just hamtum 4 digits.... i am really not joking... singnet operator told me this.... but guess what? it didn't work either!

port 8080 is the usual port for serving http request. Next time, just tell them off !!!

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which port ar? I hope this helps : 8080.... i am not joking.

...just in case you think i just hamtum 4 digits.... i am really not joking... singnet operator told me this.... but guess what? it didn't work either!

port 8080 is the usual port for serving http request. Next time, just tell them off !!!

how? how to tell them off?

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