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lonewolf

Standard Chartered Singapore Marathon - 2-3 Dec 2017

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On ‎12‎/‎4‎/‎2017 at 8:29 PM, adamnardella said:

What were the "three areas of complaints"?

Seriously, there are thousands and thousand of people who spent months and months training for this event, pounding kilometer after kilometer, preparing meticulously, sticking to certain diets, to tune their bodies for the race, so that they can achieve the best possible result. Then on race day the organisers put on a shambles of an event, and "sorry for the inconvenience" is supposed to fix everything? 

Not good enough!

The event finished 36 hours ago and still no photos??

 

I received email last night 10pm from FinisherPix that my race photos are available ! 

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7 hours ago, Ender said:

Is there going to be a Runpix result for this run?

Nope. Dun think so. We haven't had that for SCMS since 2013.

This yr, the result presentation is really basic and frankly unimpressive. Definitely not worth for a WMM-aspirant.

At least for 2013-2015, we have 'Runpix'-like result.

Since IM took over last yr, the result is really bad. At least last yr we still have our split timings at the timing mat. 

This yr, they removed that. The funny thing is I was able to view the split timing earlier but can no longer do so now.

Dun really know what is happening. Just another item in the list of disappointment from IM.

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13 hours ago, beast said:

I  believe as long as you are not a slow runner, and you did not utilize any of their services (shuttle bus, baggage deposit, app etc), you should end up with a good race experience. But I feel that it should take into consideration other runners as well.

As mentioned earlier by one of the bros, we did not demand for these services. If you don't provide them, I am quite sure most of us will just live with it - take a cab, travel light, update our families through text. But if you want to provide them, then be professional about it and do a good job. It does not take a rocket scientist to know how to provide good services for all these - most of these faults happen simply because of cost-cutting. Don't provide for the sake of providing, but at the same time try to cut costs, and then take people for granted. 

Can't said it better. 

The finisher shirt thing is bit sour taste but they have made it clear from the beginning.

I wish Race EO will focus on more essential items instead of those gimmicks (finisher, apps, post race entertainment etc etc)

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38 minutes ago, lonewolf said:

Nope. Dun think so. We haven't had that for SCMS since 2013.

This yr, the result presentation is really basic and frankly unimpressive. Definitely not worth for a WMM-aspirant.

At least for 2013-2015, we have 'Runpix'-like result.

Since IM took over last yr, the result is really bad. At least last yr we still have our split timings at the timing mat. 

This yr, they removed that. The funny thing is I was able to view the split timing earlier but can no longer do so now.

Dun really know what is happening. Just another item in the list of disappointment from IM.

The split timings are still available (at least at the time of this post). However, I feel the 22.5km timing mat was placed closer to 22.6km and 40km one closer to 39.8km. 

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15 hours ago, gentle said:

hi all,

contrary to the many complaints, i had a very good race experience at SCSM17 - i think here are the reasons:

1) baggage deposit service

i didn't use the baggage deposit service (in fact, i never use them)

i left home in my running gear + bib + gel, and go home by MRT sweaty / smelly 

2)  race route

some parts of the route may be crowded, but i didn't find myself being obstructed, even early in the race.

i had no issues with drinks/isotonic/bananas (i didn't take their gel)

drummers / cheerleaders and live band were great in bringing up the atmosphere

3) finisher tshirt size

doesn't matter to me because i just collect but don't wear them

4) early start (and kind weather) helped 

i started in pen C, and finished just outside 5hrs - the above are from my perspective

 

 

Hi all, i felt the same as gentle...

1) Race Tee - based on Under Armour local store tees sizing & SCSM size charts, it is at least 1 to 2 size bigger comparing to other brands.. so for me XS.

2) Baggage - is always a nightmare in many races...so i never use them. Took a plastic bag of breakfast, eat & throw. Run light, change to finisher tees & off i go.

3) Finisher Tee - i choose S for a slightly loose fit. Size still available at 5hr 30mins plus at finish line.

4) I was at Pen D start line, no bottleneck thru out race, this is really important. 

5) Hydration points spread out well, ugly sights ~ runners threw cups everywhere. (Cleaners & volunteers did try to clear asap)

6) Volunteers cheering & interactions splendid...thanks alot

7) Half Marathon walkers near finish line around 3 - 4hrs, so Full Marathon runners at 3 - 4hrs met them hard. I oki never really block by them. 

8) Runners at finish line stop, sit down rest blocking the route path. Should we as runners finish strong &  exercise discipline to walk out & rest else where.

Cheers Guys

 

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4 hours ago, pebbles said:

 

I received email last night 10pm from FinisherPix that my race photos are available ! 

Hi pebbles, any idea how to get the free 1 race photo as per the race entitlement. 

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32 minutes ago, nightknight1976 said:

Hi pebbles, any idea how to get the free 1 race photo as per the race entitlement. 

In one of the emails from the organizer (dated 1 Dec), there's this url which brings you to:
https://myfinisherpix.eu/canvas/scsmarathon

Quote

With the FinisherPix Facebook App, your personal photo taken at the Standard Chartered Singapore Marathon expo booth and one of your personal race photos (in social media resolution) will be automatically shared on your Facebook timeline for FREE! You can also include a fun comment to include with your photos! Simply enter your bib number* and comment below to take advantage of this great feature! Photos will appear on your Facebook timeline as soon as they are available.

 

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On 12/5/2017 at 4:12 PM, jerrylam said:

Snippets from the first paragraph: 

"after 16 editions, the Standard Chartered Singapore Marathon (SCSM) has refined itself into a better organised event than ever before."

Whatever they're smoking, i really want some. :lol::lol::lol:

I oso need some... wtf

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9 hours ago, okw said:

The split timings are still available (at least at the time of this post). However, I feel the 22.5km timing mat was placed closer to 22.6km and 40km one closer to 39.8km. 

Ah. OK. I see it now. I guess it was still being updated yesterday when I checked it. 

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I wonder if the race organizers actually read this thread, to get the REAL feedback from those who really matter. i.e those who have paid good money and trained hard for the event. 

 

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7 hours ago, adamnardella said:

I wonder if the race organizers actually read this thread, to get the REAL feedback from those who really matter. i.e those who have paid good money and trained hard for the event. 

 

I doubt that very much. I'm not even sure if they know about the existence of this forum. :crazysmile:

Still I'm sure they are looking over the comments and feedback from their social media accounts. Of cos while there may be a lot of noise and not always as civilisied as here, SM does contains feedbacks from participants.

Whether they do anything to address the issues is another question. 

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8 hours ago, adamnardella said:

I wonder if the race organizers actually read this thread, to get the REAL feedback from those who really matter. i.e those who have paid good money and trained hard for the event. 

 

I think they have a group of committee that does collect feedbacks and improvements, but to me the group isn't that established, i realized one thing, they tried to improve but somehow they caused another problem,  i remembered in past editions, they placed the baggage counter at the floating platform, people complained that after finishing at Padang, they still have to walk a real long distance to the baggage collection point, so this year, they put it extremely near to the race site, however, another problem came out, they didn't cater enough vans to bring it to the finish point !  

Then they placed the 21km and 42km altogether at Orchard, thinking they can handle the massive amount of people, to me this kinda failed, there was no MRT service that can bring runners there, so most runners took the catered bus, but the buses jam up the place. And taxing the baggage counters with so many runners to deposit the bags, they should revert to the 21km start point at Sentosa like previous editions, this will flee up the place, and runners will have more place to run. (at least for the earlier part of the race).

Then they came come with the "empty your bag" into 2 plastic bag thingy this year, if there are so many thousands of runners, they should have used the scan bag system like in the Army half marathon, but no. They thought the few student volunteers that station at the baggage deposit can handle...this failed too. 

For the finisher tees, (To me) being a big company, they should have printed more tees, saving your reputation is more important than saving cost, but it appears that they print only limited Tee sizes, like example, i just quote a random example, 500 runners going for size L, i print extra 100, those that are not distributed, they can keep and give it to the 2018 sign up, like what cheapskate Sundown always do, give the past year singlets/tees to "tempt" people to sign up for next year's Sundown. Ironman never did that, they just printed just enough Tees. (Printing more tee will solve the first come first serve logic too). 

Finally the merger of the 21km, 10km and 42km runners problem always exist, they never improve on this, since the past editions. 

Last but not least, i still insist that the Standard Chart should be held at the national stadium, (at least try once), holding it at the national stadium, u can have everything there all sheltered,  And if National Stadium is not for a huge Sporting event like 50,000 runners, i really got nothing to say. And the National stadium is in the center of the marathon route, u can easily plan the usual route to ECP, then to city etc..its not out of the way. i knew u all will say, Expensive, costing etc, but think about it, they say our Standard Chart is iconic, just like F1 racing, they attract all the foreigners, the government is willing to pump in money and show case Singapore, why not standard chart marathon that also attract foreigner runners ? Maybe even attract more foreigners to come than F1 racing ! Singapore government can do something about Standard Chart Marathon too ! (as in sponsorship) 

Then u see..our National stadium aka Sports Hub is always empty and huge white elephant with no events...

Edited by AdiZero
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Bad Feedback from the volunteers of SCSM 2017 as below:

Anthony Ong Tian Hua said:

https://www.facebook.com/ongtianhua?hc_ref=ARTxzc7aOUneNtFL5Yy76eIRw-JEoinUMUNLRwcSdMlHi7mzGid4bnkW8yp7VOMseo8&fref=nf

Here's a summary for the TLDR people:
1. There is insufficient manpower because volunteers who withdrew are not replenished as walk-in and replacements are disallowed this year.
2. Many volunteers are not told what they'll be doing and where they'll be until only the day itself. Even so, insufficient information was provided during then.
3. There is a severe breakdown in communication between staffs and volunteers.
4. Baggage deposit was slow because of lack of manpower and vehicles.
5. Baggage withdrawal was also slow because there's no effective system to manage the bags and they're everywhere, making it hard and slow for volunteers to find them easily.
6. Volunteers helping out in baggage withdrawal are not taken care of, resulting in some heat-related injuries.

------------------------------------------------------------------------

Dear Ironman Asia (Singapore) Volunteers Management Team,

Firstly, congratulations on the successful completion of the Standard Chartered Singapore Marathon 2017, regardless of if it was smooth or not. The past few months or so in planning and the few days in execution must have put a huge toll on your team.

That being said, I believe that even a 5-year-old can see that almost everything can be done a lot better. In short, what the hell are you doing? This is probably the most heavily used phrase for me in the 10 hours of duty. Nothing was going correctly from the start. Personally, I’ve never experienced this much frustration - as a leader or as a crew - in my participation in other events, as this.

To start off, who thinks it is a good idea to cease the system of allowing walk-in volunteers or getting replacements for those who withdrew? I'm not sure why do you have illusion that volunteers "are committed and responsible enough to appear for their assigned duty", but what I'm sure is that you need to wake up, open your eyes and see what is really happening. When I talked to other volunteers about this, everyone had the same reaction - laughter and disbelieve. In our years of volunteering, most of us have never encountered this situation where we have full turnout during the actual event. Let's face it, your application opened and closed early, and there are a lot of students. This means that many are unable to confirm their commitment at that point, and many (not all) of the students are here purely because of the CIP hours. Because of your decision, some teams ended up with zero crew or having no leaders to take charge of them.

I'm not sure if the decision to withhold crucial information is of any benefit to anyone. I'm in charged of 2 start point teams and I don't even know what I will be doing until the moment I received my deployment paper. I was praying in the days leading up to the event that I won't be allocated to 2 fundamentally different roles that will require me running everywhere to ensure that my crews are all in one piece. But guess what happened? One of my team is in start pen and the other is courtesy crew, assigned to take care of the shuttle bus drop-off points. You have the map, you can do the math. All spots are at least 10 minutes walk from each other, and to take care of all of them means I clocked twice my 10,000 steps even before the sky turned bright again. Thank goodness for bike sharing because I have no other modes of transport that is provided for me, and also that it's free for now or else I don't even dare to start to think how much I would have to fork out from my own pockets to pay for your inefficiency. Furthermore, without knowing my deployment beforehand means I also don't have the necessary information regarding my jobscope, without which I couldn't making advanced preparations for my work. Am I supposed to be "committed and responsible enough" to find out myself too and memorise the entire map of the area, including the locations of all the crews, the shuttle and baggage drop-off points, the start pen entrances and locations and route? Just so you know, a lot of the crews dropped out because they couldn't decide for their own safety as they're unsure of what they will be doing. You think that's fair to us?

Deployment was a nightmare as well. My first taste of the event heading in the wrong direction is when I signed in and was given a shirt of the wrong size. What is the purpose of asking for our shirt sizes if we're not going to be given the correct size anyway. I asked for XXS and I was given S - apparently the smallest available - and I end up looking like a clown because it was so baggy that people thought I was going to bed. There are others who asked for 2XL and was given XL, thereby suffocating them and restricting their movements. You said the shirt sizes run bigger this year, so who thought it would be a great idea to make the smallest size S? You want to bring this event a notch higher but you couldn't even manage a simple logistical issue like shirt sizing. Sitting through all those rants and comments I made at the table was one of your staff who, instead of defusing the tension or explaining to me what happened, chose to sit there and silently watch (judged?) me. I purposely commented out loud to see if he - or the other 6 staffs nearby - would do anything, but to my dismay everyone failed that test. That aside, when I received my deployment paper, the information was so insufficient that you might as well not give me any. One of my deployment paper was misplaced and was only found and given to me 20 minutes before we were told to go. And since you are giving me a paper with useless information, why not at least include something useful like my team list? I had to take attendance by writing down their names to account for them. I guess the good thing about you restricting my crew count is that I don't have a lot of names to write.

I couldn't fathom the reason behind not giving any of the leaders an efficient mode of communication like walkie-talkies. I suppose you think it's reasonable for us to use our precious outgoing minutes (for postpaid) or deduct money (for prepaid) to call each other in order to ask for information? I started off the day with 51 minutes used up, and ended the day with 91 minutes, almost 3-quarters of which could be avoided because it was with staffs or other leaders, a situation which could have been avoided if we had walkie-talkies to keep us updated on the situation or for us to talk to each other. Maybe I should submit the claims for my 30 minutes of outgoing calls to you. Calling your staffs proved to be equally futile as well as most of my calls are redirected to the voicemail or rang until it was cut off. It was a blessing that I had unlimited data on Sundays, or else I would start claiming my data usage from you as well.

I can also imagine that you think that it's funny to recall and redeploy my volunteers without telling me. I had to split one of my teams into 2 subteams in order to take care of both shuttle buses drop-off points, and both subteams were recalled back to the standby location without my knowledge. At one point, while I was busy with my other team 10 minutes away, I was still under the impression that one of the subteam was still busy and I activated the other subteam to go and help them. When I returned, I noticed that none of them are there. After a few calls, I established that one of your staff has informed them to return. So now I had to recall the subteam that I activated after they have walked halfway there. When I returned to the deployment location, imagine how surprised I was to realise that none of them are there. One of the volunteer welfare crew (a crew, not a staff, mind you) then informed me that my volunteers have been redeployed to help out in baggage. So now I'm lost again, with half my volunteers missing and could be anywhere in the huge mess. Headless chickens might be fun to watch, until you are one of them. The same staff who watched me complain about the shirt earlier is still there, but again chose to sit and silently watch me. He only called the baggage staff after I asked him to - such efficiency and helpfulness. We were then brought to the baggage area, only to be asked to wait again. While all these mess was taking place, I was headed over to my other team, which was very generously taken under the wing of a friend of mine but reallocated to another pen because for some reason the leader that was already there was throwing his weight around. Anyway I can't comment much on how it was there since I wasn't there physically when they were at their busiest, but I can comment on what they did after it was over.

Nothing. They were left helplessly at the side of the road while it was being opened to traffic, and when I rejoined them we got lost together, I called up the in-charged but all calls went unanswered. We watched as runners ran on the pavement as the roads have been opened, joining the race after what seemed like an eternity for them at the baggage drop-off counters. After a long wait, we received the message to all return to *SCAPE, even though that was not part of our deployment or redeployment or stand-down plans. And it was done so messily that teams without leaders wouldn't have received the call to head back, and they might have been waiting there until the sun comes up with no one to call or approach if I didn't ask them to spread the message.

Since we're on the topic of baggage, let me just take this opportunity to mention how haphazardly it was conducted. I couldn't blame the volunteer crews and leaders on the ground to help coordinate - they did an amazing job, making do with what they have (or rather don't have). There's lack of manpower, lack of clear instructions and communication, lack of logistics etc, but I'm surprised the queue even moved at all. There were so little counters and lorries that I'm not sure if it's possible to move the bags of the people that were arriving by the bus loads. One thing I couldn't wrap my mind around is that you have a huge tentage but 80% of the space wasn't utilised - there weren't any poles available to allow them to snake around, but instead 2 straight lines that extended out onto the roads and spilled onto the neighbouring shopping centre floors. The last time I was there, it was 5.20am - minutes before the start pens were scheduled to close - but the queue went as far as I can see. The crews and leaders worked hard to get everything moving to the best of their abilities, but I can't say that it's the same for the staffs there.

After that mess was sorted out, everyone headed back to *SCAPE for a very short time to rest and for the crew to catch their breath before the announcement was shouted around to ask everyone except the baggage teams to head to the road quickly to board the bus quickly as the buses cannot wait. But guess who did the waiting when everyone are down at the Red Box? I had sufficient time to look for my 2 missing volunteers - who were redeployed to the other baggage deposit station 20 minutes away - bring them to the gathering area, account for them, and have a chat with the other leaders there about the current situation before the bus arrived. After everyone has boarded the bus and it started moving, a question popped into my head. Where do we go and who do we link up with when we reach Padang? I called up your staff and to my surprise, she was unsure either, but she promised that she will call me back. My phone was silent in the 15 minutes it took for us to reach our destination. Luckily we ran into some of your staffs there and they assisted in getting us redeployed to where manpower is needed most. No prizes for guessing - ding ding ding - baggage.

The baggage situation at Padang wasn't any better either. The bags were unloaded one after another but there was a lack of an efficient system to process them. The shelves were small and couldn't accommodate the hundreds of them per category. The category placards were attached at the front but not at the back, which was fine for the first few alphabets until you find yourself at letters like 'K', and you have to either start counting the shelves or walk back and forth to see which shelf correspond to which letter. The 1m by 1m placards posted prominently at the front made it look like we know where everything is to the runners, but the truth is anything but. The 'B' bags can be found at the 'A' shelves, and 'D' bags are in at least 5 different places in the tentage - on the 'D' shelves, on the 'C' shelves, on the floor behind the shelves, at the side of the tentage, outside the tentage. Each segment on the shelves aren't labelled properly either, meaning that the 01xx-series bags are found next to the 04xx-series bags, while 00xx-series bags are lying on the floor. It's like looking for a needle in a haystack, but not knowing where's the haystack.

The runners were getting so frustrated with the long wait that many of them vented their frustration on the volunteers, and anyone would think that your staffs should be the ones taking the questions. But nooooo, they'd rather be at the back, keeping their heads down, and help to look for the bags at where is now starting to look like a warzone. In fact, I had the pleasure of asking a person with an "EVENT STAFF" shirt to help out in something while he was drinking a can of cold drink, only having to see his annoyed look and reluctant to move from where he is. The answer he gave me was half-hearted too, obviously not wanting to take the slightest effort to help solve the problem. When I told one of your staff to move them forward to take the questions from the runners, I was given the answer that they know what they are doing. Nope, clearly they don't. So instead, the volunteers who are given $20 allowance and sacrificed at least 10 hours of their night and weekend and sweated until their shirts changed colour are out there taking the heat instead of the more (probably) well-paid staffs who are chilling at the back and giving instructions that they are unsure of themselves. What a pleasant experience everyone must have had.

Volunteer welfare at the baggage tentage was non-existence as well. While the volunteers are losing water by the second, sweating in the poorly ventilated tentage, there was no attempt in getting water to refresh them. One of the volunteer from a leaderless team experienced gastric pain, and a few of the leaders had to take care of her and try to get food and water for her. When I asked your staff for water, his reply was "I understand that everyone is thirsty, but we don't have time for that now". How nice it is to be treated like that, to be taken as unimportant even though we are falling by the minute. Luckily one of the APO was kind enough to see the problem and offered his assistance in approaching the staffs from other tentages to convince them to give us some water in order to alleviate the situation in what is now turning into a hell of a place by the standards of a gold-going-for-platinum event. Although I admit that I was being harsh by screaming to everyone, I was indeed very thankful for the people in charged of the cold drinks area at the SCB Staff Tent to release one box of water for me to bring it to my crews, and then followed by the people manning the 100PLUS booth at the Race Village who also gave me another box of 1.5L water bottles to bring to the tentage.

"My volunteers are fainting in the baggage tent, and I don't care how or where you get the water from, I want them now" was something I've never wanted to say but I found myself saying it not once, not twice, but on 3 separate occasions. I would say sorry to the people who were on the receiving end of my fire, as I know it's not their fault for being put in that situation but rather the failure of the whole committee. Unfortunately, it seems like it's the only way to get things moving, because 10 minutes after my call, a trolley with 5 cartons of water bottles finally roll up. You should see the faces of relieve on the volunteers' faces to understand what you put them through. If it takes something as simple as a bottle of water for them to be as happy as if they have seen their saviour, then you know that something is fundamentally very wrong with what you are doing.

Your staff still had the guts to tell the other leaders - and I overheard - that "do y'all know that y'all need to volunteer for 10 hours one?" Well we don't, because as usual, none of these were communicated to us, along with basic and fundamental details like our deployment plans. Apparently stand-down, the supposedly most fuss-free procedure, was not without its problems. Is it even acceptable that only one person can stand us down, and when it's time for us to do so, to handle something else that's totally unrelated? Ok fine, it was a medical situation relating to an athlete who fell ill at the finish line, but there were so many other staffs who were unauthorised to perform the stand-down procedure hanging around. Surely they could have been tasked to handle that, while freeing up said person to settle the standing down of the volunteers? Thanks to the inefficiency of this, we were held back for a further 30 minutes after a long and arduous shift, and some of my volunteers still had work after that, meaning that most likely they were late and had their pay docked because someone decided it would be funny to neglect the volunteers, the "faces of the race".

The final saving grace from me collapsing completely is having the opportunity to be allocated with really amazing volunteer crews who were able to work independently from me. They took the initiative to find out what's going on, and go about with the job without fuss and solved on-the-ground problems themselves - unlike your staffs who disappeared at the most crucial moments. I also had the luck to be allocated an experienced volunteer leader who was demoted to crew by you, but selflessly offered his expertise anyway, stepped up to the role of a leader, helped me manage one of my team, and settle a dispute with another leader. Unfortunately he was only given the crew allowance, much to my annoyance and feeling of unfairness. In fact, I felt that most of the volunteers were underpaid given the amount of shit they were put through. My final disappointment came when they asked for extra shirt to keep as memento but was turned down. With the number of volunteers who withdrew and with no replacement, it should be a no-brainer to figure out that there are a lot of shirts left over.

But that was just for event day, REPC was another thorny issue. You took out so many of the leaders who are experienced because you only allow for each leader to take up only one role, and putting in place new leaders who are inexperienced, thereby contributing to slower procedures in the back-of-house. Questions from them to the staff were returned with "I don't know", "not my problem", or ended with "I think". Some crews had to step up to help the leaders manage the flow, and they were probably a lot more skilled and knowledgeable than your staff. The volunteers also devised of a way to pass the shirts around more quickly and efficiently than what you have, but yet you still stopped them. Granted, it was throwing them around, but it's not like they're fragile and they are in plastic bags. Even airline baggage handlers do the same thing too. It's so much faster than what you suggested, and the volunteers were having so much fun with it. But you want to be the joykiller and stop them from doing the one thing that makes their duty less mundane than it could already possibly be. You had more manpower than you possibly know what to do with them, and instead of asking them to pack the race packs, you allocate one crew per shirt size per gender, ending up with almost 8 to 10 crews at the shirts table. I've never seen a more inefficient use of volunteers.

At the end of the day, I figured that most of the problems can probably be narrowed down to a very small group of people or even one single person, but I shall not name names. After all that has happened and with all the "pleasant" experience gained by the volunteers, good luck with looking for them in the future. I've never seen morale in volunteers fallen to this low before, and it's quite heartbreaking to see them join excitedly only to be shot down in the short 10 hours or more. You brought this to yourself, and you only have yourself to blame. However I shouldn't worry too much about it. You're probably sitting on a high horse and think that because you're a big event, volunteers will flow in freely anyway, and hence won't pay much attention and respect to them. Because if you really do, this 3500-odd word essay won't be here.

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5 hours ago, lonewolf said:

I doubt that very much. I'm not even sure if they know about the existence of this forum. :crazysmile:

Still I'm sure they are looking over the comments and feedback from their social media accounts. Of cos while there may be a lot of noise and not always as civilisied as here, SM does contains feedbacks from participants.

Whether they do anything to address the issues is another question. 

Most of them involves additional costs to resolve, so I don't think they will seriously look into them since its clear that they are into cost cutting than other priorities.

They just need to ensure that the elites are not badly affected (they might probably do something about the route) and they have a good run. The others are not important.

1 hour ago, jerrylam said:

My god..i can truly feel the pain, frustration and angst of the volunteers to be treated like this. Shame to the organizers!!!!! 

Not the first time we have read about the mistreatment of volunteers at races by money grubbing organizers. I also feel the pain for them having to dedicate time and effort just to be mistreated.

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I really feel for the volunteers and i didnt know its this bad though... so both runners and volunteers have an unhappy episode with them.. that's why i always try to wave and smile to the volunteers in races.. knowing that they are victims together with the runners ... will organisers listen and improve is another thing although they claimed to the whole world they will. 

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Here is one more report, exposing IronMan leeching on cheap cheap Polytechnic students, the students actually never volunteered but "forced to volunteer" ! Luckily we have social media nowadays.....

What happened during the marathon?

Daryl said that they were required to “volunteer” for this event by their school, to be able to complete their Midsemester Evaluation. According to him, he did not register at the event itself, and expected that his school handled all the arrangements.

https://alvinology.com/2017/12/06/ironman-singapore-volunteers-complain-poor-coordination-lack-food-event-even-officially-registered-participate/

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IRONMAN Singapore confirms complaints did not come from official volunteers

After a few “volunteers” from one team working during Standard Chartered Singapore marathon complained about several issues that cropped up during the event, a representative from the event released a statement detailing answers to the complaints.

What were the complaints?

According to Daryl Chia, 19, a student from Republic Polytechnic, he and some of his co-volunteers waited inordinate amounts of time for volunteer buses to not arrive and were unable to get any food or water from the event

Some experienced rude treatment from people working with the marathon and overall poor coordination and planning with regards to their duties.

But records show that Daryl and other complainants were not officially registered volunteers. Instead, they were part of a transport team organised by their school. They were required to help out at the marathon to complete some school requirements, but were not officially linked with the marathon.

IRONMAN Singapore and marathon sponsor Standard Chartered answer the complaints

Lack of food and drinks for volunteers

In a statement released by the marathon organisers, the staff said that they ensured that their volunteers had all the infrastructure and supplies they needed–if they had gone to the registration area to get their paraphernalia.

IRONMAN said that all official volunteers were given a wristband and three coupons so they could claim a bento meal, a bag of snacks and all the bottled water they would need at the registration area.

Daryl Chia mentioned that he was not given any wristband or coupons and was briefed to go to the first station at once, without going to any registration area. But how would he, when he wasn’t even registered?

The briefing reportedly happened in his school prior to the event. He only attended one briefing and was unable to recall the name of the representative.

IRONMAN records show that they had conducted two briefings at Republic Polytechnic, one on November 7 and another on November 9. There was also a public briefing organised on November 4.

Edited by yamkamhoong
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Missed buses because of breaking protocol

The IRONMAN team further said that they had instructed the volunteers for the route teams in previous briefings to wait one hour after the last runner passed their station and only make their way to the next one after that hour.

According to the organisers, some of the volunteers had left the station just as the last runner passed, which may have resulted in missed buses and coordination. Leaving their station immediately was also against protocol.

Rude treatment because of panicking and miscommunication

Addressing the incident where a student named Hannah Zalkaff was reprimanded in a rude manner, IRONMAN said that the matter occurred between Hannah’s fellow volunteer and a member of the Athlete team for volunteers.

When the friend was unable to get information about her duties, she asked another one of her friends instead of her captain, which resulted in panicking and stress. This may have caused the verbal altercation.

This incident was resolved later when the two parties were asked to discuss the incident. The person who spoke rudely to Hannah has since apologised and the matter settled.

$20 allowance

IRONMAN Singapore said that the kids were in no way required to pay for their transportation costs and were either required to walk from one station to another (which, according to IRONMAN was 850 meters at most) or to wait for the buses which were being coordinated during the race.

IRONMAN reiterated that volunteers to different events held by other firms weren’t normally awarded any allowance at all but Standard Chartered wanted to provide it. These students were given $20.

A WhatsApp group for the volunteer captains was established to help coordinate the volunteer teams. The volunteers would only be able to be picked up by the buses if the coordinators had given the signal–this is why they had to wait one hour after the last runner passed their station.

Read the full statement from IRONMAN below:

Background Info

–          There were a total of 4,000 volunteers for the event week

–          Volunteers had 3 reporting times 12mn, 1am and 3am. All captains have to report 30 mins before the volunteers’ reporting times (11.30pm 2-Dec, 12.30am, 2.30am).

–          Volunteers reporting at 1am and 3am had scheduled buses from six pick up points across the island, Republic Polytechnic and Nanyang Polytechnic (buses were scheduled 1 hour before volunteers’ reporting time)

–          A total of 400 people reported for the 12am shift, and public transport to was available to get them to the point

–          Meeting point for all volunteers was the floating platform where they were given a final briefing. All volunteers were provided with a wrist tag which entitled them to

o   A meal coupon (Bento Box meal)

o   Welfare Tag: which included coffee and six snacks

o   Drinks: volunteers are entitled to as many bottles of water as desired

–          Upon departure volunteers were advised to bring with them at least 2 bottles of water each

–          Some volunteers opted not to take the meals, despite being advised

–          All volunteers were provided with google map print outs of the race routes together with handbooks with contact details, instructions and protocols

–          The longest shift for any volunteer was 10 hours, 3am to 1pm

–          Volunteer briefings were held before the session, when IRONMAN visitied Republic Poly a total of 1,500 students were meant to attend the briefing, only 600 attended in total

–          Each volunteer was given reimbursed $20 for their time and effort – this isn’t a common practice globally, and the Standard Chartered Singapore Marathon is one of a few events that provide a volunteer stipend, a welfare pack and a shuttle service for the volunteers

 

Deployment

–          Volunteer deployment buses were on hand to ferry volunteers from the floating platform to various locations

–          Volunteers were not required to take any form of public transport to get from one location to another

–          2 route teams, 2 station teams, and Padang teams were required to walk to their stations, the longest walk was from the Floating Platform to the Padang (850m)

 

Stand Down

–          Volunteer captains were instructed to contact control at the Padang via Whatsapp to stand down 1 hour after the last runner had crossed their locations

–          Hannah’s group stood down early, immediately after the last runner had passed them, which was against protocol

–          At this stage, the roads were not yet opened and buses were not yet activated to pick them

–          The last runner passed their point at about 9am, they were only meant to stand down at 10am (earliest)

–          Some volunteers had chosen not to wait, and captains were not able to prevent them from making their own way from the venue. This resulted in them going to the wrong pick up location, meaning that the bus driver was unable to locate them when he went to the designated pick up location

–          All stand down instructions and protocol was communicated during briefings and in the volunteer handbook which was issued to everyone

Unpleasant Conversation

–          Hannah’s friend was deployed near F1 pit building (650m)

–          While making her way to the point she got lost, she rang a fellow volunteer at Athlete Welfare instead of calling her volunteer in charge

–          She was unable to identify her location, started to panic and became distressed, this resulted in a frustrated exchange over the phone with a contractor at Athlete Welfare, where she was spoken to in a rude manner

–          This incident however was resolved when both parties met, the volunteer management team had apologised to her on the same day, the apology was accepted and she carried on her duties

What do you think of these students and their complaints? Let us know in the comments!

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1 hour ago, yamkamhoong said:

 

What do you think of these students and their complaints? Let us know in the comments!

I think poor communication between  organiser to the volunteer. The part on wait for one hour after the last runner, no one ensure protocol is followed. I thought there are Team leaders there.

And even they are not registered volunteers, doesn't mean they shouldn't the taken care off. Come on, 8-10 hours without meals while working, is certainly torturing. No clear information to the non-registered volunteer basically, especially on meals coupon, wrist band and job scope. 

Edited by Ender

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Actually I am even more horrified at  Ironman's clarification. Regardless whether they are official volunteers or not, they still helped you in your organization of the event, no? What you're saying is that you outsource certain parts of the event to others, you also outsourced your responsibility. No wonder things don't work.  

I would also be intereste to what what Sports SG has to say.  They inked a 10 year agreement with Ironman to organize the marathon.  This year it's even the national championship.  But they have stayed conspicuously silent.  To me, they are also guilty of the same irresponsible outsourcing mindset and shirking their responsibility.  Anything go wrong is vendor or partners' fault.  

 

 

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17 minutes ago, wonderfulblevic said:

Actually I am even more horrified at  Ironman's clarification. Regardless whether they are official volunteers or not, they still helped you in your organization of the event, no? What you're saying is that you outsource certain parts of the event to others, you also outsourced your responsibility. No wonder things don't work.  

I would also be intereste to what what Sports SG has to say.  They inked a 10 year agreement with Ironman to organize the marathon.  This year it's even the national championship.  But they have stayed conspicuously silent.  To me, they are also guilty of the same irresponsible outsourcing mindset and shirking their responsibility.  Anything go wrong is vendor or partners' fault.  

 

 

Eh.....how come sounds like the on-going SMRT breakdown saga. Everyone is at fault except those at the top. 

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